> ## Documentation Index
> Fetch the complete documentation index at: https://docs.agencyhandy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Support

> Raise a support ticket, track its status, and message your agency directly from your client portal.

If you have a question, a problem, or a request that isn't tied to a specific task, the fastest way to reach your agency is by opening a **support ticket**. Every ticket is tracked in your portal so nothing slips through the cracks.

## Opening a Ticket

<Steps>
  <Step title="Go to Support">
    Open the **Support** or **Tickets** page in your portal.
  </Step>

  <Step title="Create a new ticket">
    Click **New Ticket** (or **Create Ticket**).
  </Step>

  <Step title="Describe your issue">
    Give your ticket a clear subject and explain what you need. Attach screenshots or files if they help.
  </Step>

  <Step title="Submit">
    Send the ticket. Your agency is notified and will respond through the portal.
  </Step>
</Steps>

## Tracking Your Tickets

All your tickets appear on the Support page with their current status:

| Status          | What it means                      |
| --------------- | ---------------------------------- |
| **Open**        | Submitted and awaiting a response. |
| **In Progress** | Your agency is working on it.      |
| **Resolved**    | The issue has been addressed.      |

Click any ticket to read the full conversation and add a reply.

## Replying to Your Agency

When your agency responds, you'll be notified. Open the ticket, read their reply, and add your own message to keep the conversation going — all in one thread.

<Tip>
  For feedback on a specific deliverable, comment directly on the task instead — see [Tracking Orders & Tasks](/client/orders-and-tasks). Use tickets for everything else.
</Tip>