> ## Documentation Index
> Fetch the complete documentation index at: https://docs.agencyhandy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Tracking Orders & Tasks

> Follow your active orders, review tasks as they're delivered, leave feedback on files, and request new work — all from your client portal.

Every order you place is broken down into **tasks** so you can see exactly what your agency is working on and how far along it is. This page explains how to stay on top of your projects.

## Viewing Your Orders

Open the **Orders** page in your portal to see all your orders. Each order shows its status, the service it's for, and the tasks within it.

| Status        | What it means                                         |
| ------------- | ----------------------------------------------------- |
| **Active**    | Work is in progress.                                  |
| **In Review** | Deliverables are ready for your feedback or approval. |
| **Completed** | The order is finished.                                |
| **Cancelled** | The order was cancelled.                              |

## Following Task Progress

Click into an order to see its tasks. Each task has a status that updates as your agency moves it through their workflow (for example, *To Do → In Progress → In Review → Done*).

<Tip>
  Open any task to see its description, attached files, due date, and the full activity history.
</Tip>

## Reviewing Deliverables & Leaving Feedback

When your agency delivers a file for your review, you can respond right inside the task:

<Steps>
  <Step title="Open the task">
    Click the task that contains the deliverable.
  </Step>

  <Step title="Review the file">
    Preview or download the attached file to review the work.
  </Step>

  <Step title="Leave feedback">
    Add a comment with your feedback, or approve the deliverable if you're happy with it. Your agency is notified right away.
  </Step>
</Steps>

## Requesting New Tasks

Depending on how your agency has set up your account, you may be able to request additional tasks within an order. Look for a **Request Task** (or **Add Task**) button on the order page, describe what you need, and submit it for your agency to review.

<Note>
  Whether you can create or request tasks depends on the permissions your agency has enabled for your portal.
</Note>

## Next Steps

<CardGroup cols={2}>
  <Card title="Share files & forms" icon="folder-open" href="/client/files-and-forms">
    Upload assets your agency needs to complete your tasks.
  </Card>

  <Card title="Need help?" icon="life-buoy" href="/client/support-tickets">
    Raise a support ticket if something doesn't look right.
  </Card>
</CardGroup>